Welcome to digeasy.shop. To safeguard consumer rights, we have established the following Refund Policy. Due to sustained operating losses and rising operational costs in recent years, the merchant is currently conducting a phased clearance sale at a loss. While gardening shovels and related tools are being sold at discounted prices, we remain committed to ensuring a reasonable after-sales service experience.
I. Conditions for Return Requests
Customers may request a return or refund within 30 days of receiving their merchandise.
As the merchant has decided to conduct a clearance sale at a loss due to ongoing financial difficulties, all return requests must meet the following basic criteria:
The product has quality defects.
An incorrect product was received.
The product was damaged during transit.
The product remains unused and in substantially intact condition.
Please note that for special clearance items, product exchanges may be restricted under certain circumstances; please refer to the specific details provided on the product page.
II. Refund Process
The refund request process is as follows:
Contact Customer Service to submit a refund request.
Provide your order details and relevant supporting documentation.
We will review and verify your eligibility for a return.
The user ships the product back to us.
Once our warehouse confirms receipt of the returned item, the refund will be processed.
Despite the merchant’s decision to conduct a clearance sale at a loss due to ongoing financial difficulties, we remain committed to completing the review and processing stages as quickly as possible to protect our users’ rights.
III. Refund Processing Time
Once your return request has been approved, the refund will be credited back to your original payment account within 3 days.
Despite the merchant’s decision to conduct a clearance sale at a loss due to ongoing financial difficulties, we maintain an efficient refund mechanism to minimize waiting times for our users.
IV. Order and Logistics Information
Order Processing Time: Processed on the same day.
Shipping Time: Delivered within 2 days (after shipment).
Return Eligibility Period: Requests may be submitted within 30 days.
Refund Processing Time: Funds credited within 3 days.
The above standards remain in effect throughout this clearance sale phase to ensure service stability and reliability.
V. Return Address
Please ship your returned items to the following address: calle la gloria 46, SANTANDER, S, 39012
Please include your order number and relevant information inside the package to facilitate the prompt processing of your return request.
As the merchant has decided to conduct a clearance sale at a loss due to ongoing financial difficulties, this designated return address serves as a centralized hub for processing all returned merchandise.
VI. Important Notes
Return packages that have not been confirmed by Customer Service may not be processed.
Please use a trackable shipping method when returning items.
For returns due to personal reasons, any associated shipping costs are to be borne by the customer.
Thank you for your support and understanding of digeasy.shop. We will continue to optimize our after-sales service experience throughout this clearance sale period.